Parent Policies

Hours of Operation

Sunrise In-Home Multiage Child Care operates Monday to Friday, 8:00 a.m. to 5:30 p.m., excluding statutory holidays and scheduled vacation closures. Families are notified well in advance of any planned closures.

Enrollment and Care Type

• Sunrise offers full-time child care only.
• Care is available for children 18 months to 12 years of age, with a primary focus on toddlers and preschool-aged children.
• A gradual entry program is offered to support children during their transition into care.

Health and Illness

To help maintain a healthy environment, children should not attend care if they are ill or unable to participate comfortably in daily activities. This includes symptoms such as fever, vomiting, diarrhea, signs of contagious illness, or other conditions that may affect the well-being of the group.

If a child becomes ill during the day, parents or emergency contacts will be notified and asked to arrange prompt pick-up. In the event of a medical emergency, emergency services will be contacted immediately.

Nutrition and Food

• Sunrise provides two nutritious snacks daily.
• Parents are responsible for sending a healthy, nutritious lunch for their child.
• The program is a nut-free environment.
• Children are encouraged, but never forced, to eat. Food is never used as a reward or consequence.

Outdoor Play and Active Movement

Outdoor play is an important part of the daily routine. Children participate in outdoor activities each day, weather permitting, including backyard play and outdoor walks. Appropriate weather-related clothing is required to support safe outdoor play year-round.

Screen Time

Screen time is rare and used intentionally. Any screen use is age-appropriate, educational in nature, and does not replace outdoor play, physical activity, or hands-on learning. Parents may choose to opt their child out of screen time if preferred.

Guidance and Behaviour Support

Sunrise uses positive guidance strategies that focus on teaching appropriate behaviour, building self-regulation, and supporting social development. Guidance techniques are respectful, consistent, and age-appropriate, with an emphasis on redirection, clear expectations, and problem-solving.

Drop-Off and Pick-Up

• Children must be signed in and out each day by a parent or authorized individual.
• Children are released only to individuals listed on the child’s authorization form.
• Families are expected to arrive and depart within operating hours.

Late Pick-Up

Timely pick-up is important for a child’s comfort and well-being. If a parent anticipates being late, they are asked to notify the caregiver as soon as possible. Late pick-up fees may apply as outlined in the Parent Handbook.

Communication

Open and respectful communication is encouraged. Parents are asked to keep contact information up to date and to notify the caregiver of any changes that may affect their child’s day. Communication is available in English, Hindi, and Punjabi.

Safety and Emergency Preparedness

Sunrise maintains emergency preparedness procedures, including regular drills and safety planning. In the event of an emergency, parents will be contacted as soon as possible once children are safe.

Confidentiality

All personal and family information is treated as confidential and is shared only as required to ensure the safety and well-being of children or as required by law.

Website Information & Privacy

Information provided on the Sunrise In-Home Multiage Child Care website is for general informational purposes only and is subject to change. Availability, enrollment, and program details are confirmed directly with families.

Personal information collected through the website or during communication is handled in accordance with our Privacy Policy and applicable privacy legislation.

Additional Policies

Further details regarding fees, payments, holidays, vacation closures, medication administration, emergency procedures, and program guidelines are outlined in the full Parent Handbook provided upon enrollment.

For questions regarding any policies, families are encouraged to contact us for more information.